Your WAM programme will allow maintenance teams to access daily and weekly job schedules and check lists which are colour coded according to what still has to be done (red), what's been done (green) and to see work in progress (yellow).
This not only includes new faults reported by staff, but ongoing work as part of the planned preventative maintenance schedule. It will instantly tell them what work has been allocated (and/or reassigned), what tasks are the highest priority, and if delays arise (for example, if a part has been ordered and job pending), when the delay is over and work can progress.